Thank you for choosing SHINORI LLC! We hope you are satisfied with your purchase of clothing. If you are not completely satisfied with your purchase, we are committed to providing you with a return service. Below is our return policy to help you understand the return process and related information.

1. Return Conditions

  • Items must be returned within 30 days of receipt.
  • Returned items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
  • We will not accept returns for items that are damaged or show signs of wear and tear.

2. Return Process

  • Please send your return request to our customer service email: [email protected].
  • In your email, please provide your order number, reason for return, and details of the items you wish to return.
  • Our customer service team will respond within 1-2 business days of receiving your return request with the return address and further instructions.

3. Return Shipping Fees

  • If the return is due to a quality issue or an error on our part, we will cover the return shipping fees.
  • For returns due to other reasons (e.g., dissatisfaction or incorrect selection), the return shipping fees will be borne by the customer.

4. Refund Processing

  • Once we receive and inspect your returned items and confirm they meet the return conditions, we will process your refund within 15 days back to your payment account.
  • Refund processing times may vary depending on the payment method. Please be patient.

5. Exchange Policy

  • If you need an exchange, please follow the return process above and indicate the items you wish to exchange in your email. We will process your exchange request based on stock availability as soon as possible.

6. Special Notes

  • Promotional items, sale items, and custom-made items are not eligible for return unless there is a quality issue.
  • Please keep the tracking number of your return shipment for tracking purposes if needed.

7. Contact Us

  • If you have any questions or need further assistance, please feel free to contact our customer service team at [email protected]. We are here to help.

Thank you for choosing SHINORI LLC. We look forward to providing you with an exceptional shopping experience!